Booking Terms and Conditions
Sherpa Mountaineering Pvt. Ltd is a trustworthy company incorporated under the law of Nepal Government (Regd. no. 92880/068/069). Participation in our program means that you, as a client of our services, fully accept these terms and conditions. The term “Company” shall refer to Sherpa Mountaineering P. Ltd. The term “client/s” refers to the service seekers from the Company.
BOOKING AND PAYMENT OF A TRIP
For booking, the Company sends the booking form. After filling, it has to be returned to the Company. Along with the form, the Company shall request you to deposit 25% amount from the total trip cost in our account and provide with scanned passport copy. This will be confirmation of your trip and departure.
Payment Methods:
Booking deposit can be made by bank transfer or by Credit Card (Visa or MasterCard).
1) Payment by Credit Card (MasterCard or Visa Only)
2) Payment via Wire/Bank Transfer
Our bank has various correspondent banks all over the world. It is simpler and cheaper for you to use these banks to transfer the fund. The detail for the bank transfer is as follows:
Beneficiary Name : Sherpa Mountaineering Pvt. Ltd
Address of beneficiary : Chabahil-7, Maijubahal, Kathmandu, Nepal
Bankers Name : Himalayan Bank Ltd.
Bankers Address : Tridevi Marg, Thamel, Kathmandu, Nepal
Account No. : 01904323570019
Account type : Current
Swift code : HIMANKA
Please note that we are not liable for any delay or loss during the transfer process. If in the case due to the use of mediator bank or any other reasons if the money received by us is less than the amount sent, you are requested upon arrival to pay accordingly so that the total is equivalent to the product cost.
CANCELLATION AND REFUND POLICY
If you must cancel your reservation, you must notify us in writing or by FAX. We calculate your refund on the day we receive written cancellation.
| Number of days [Before Departure] | Cancellation |
| 70 days or more | Full Refund |
| 65 – 50 days | 10% |
| 45 – 35 days | 25% |
| 30 – 15 days | 60% |
| 10 days | 90% |
| Less than 9 days or no show | No Refund |
FITNESS AND HEALTH REQUIREMENTS:
Clients are required to fulfill minimum health and fitness requirements for the trips and services sought by them. The company must be properly notified of any physical and mental challenges that may result in hindrance and complicated during the trips. The Company may refuse the trip without refund of the payment made by the client/s for the failure of notifying the Company. Some expeditions may require a certain level of knowledge and experience of the client/s. The Company is not required to provide any special facilities unless it has agreed to do so in writing through the Company will do its best to meet Clients’ special requests including dietary. The trip destinations being away from residential areas and away from proper medical service centers, emergency situations have to be properly considered by clients. The Company makes no representations and gives no warranties in relation to the standard of medical facilities. The Company will try its best to ensure the safety of its clients.
INSURANCE:
Adequate and valid travel insurance covering accidents, injury, illness, and death, medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability is compulsory for all travelers. You must carry proof of insurance with you and produce it if reasonably requested by the company employees or suppliers. The Company recommends the insurance against theft, flight delays, etc. which is up to clients for decision.
PASSPORT AND VISAS
The visa complications and the validity of the passport shall be the responsibility of the clients and the company does not hold the responsibility upon those issues.
RISK AND LIABILITIES
ITINERARY AND PROGRAM:
Though the trips are well planned and prepared, the actual execution of the plans and success of the trips are subject to the weather conditions(heavy rain and snow, high winds) and unforeseen and unavoidable events such as natural disasters (avalanche, rockfall etc.), flight delays, accidents, local political disturbance etc. occurring at the sites. The company and/or its staff may make omissions or alterations to the program as seen necessary for the safety of clients and reserve the right to do so.
Responsible Tourism
Clients are expected to abide by the ethical code of conduct meant for tourists whereby our Company’s clients shall not do the activities that may cause environmental, social and cultural damage.
TRIP AMENDMENT
The Company shall try its best to amend the itinerary and programs upon the request by client/s. The amendment is the subject to the time left till the trip begins and other considerations to be agreed by both client/s and the Company including the alteration in the charge resulting from the amendment.
UNUSED OR MISSED SERVICE
The company will not refund money back for the service un-used or missed which are mentioned and agreed in the purchased trip. This includes voluntary/involuntary termination/departure from tour, i.e. sickness, death of a family member, etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.
PRIVACY
Both parties (clients & Company) agree to protect the confidentiality of each other. Clients’ email and personal details are for the sole purpose of processing inquiries, operating trips and contact clients by the Company. Although the company may use images of clients taken during the trip without any compensation for publicity and promotion through whatever medium.